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How soon will my account be set up and ready for use?

Your account will be set up in 12 hours or less. You will receive an email with your account information, IP address, username and password. We then start uploading  your finished web site.

Does Your Host offer a money-back guarantee?

All our Hosting packages include a 30 day unconditional money back guarantee

Is my access 24 hours a day?

Yes you will have access to your account 24 hours a day.

What is Bandwidth?

Bandwidth is the amount of data moved between your site and the browser of the customer accessing your site. It is typically measured in Gigabits.

Can I get unlimited bandwidth?

No. We do not offer packages with unlimited bandwidth primarily because there is no such thing. Anyone who promises you this is not telling you the truth. Somewhere in the company’s terms and conditions are likely to be some words referring to "excessive use of resources", and, in effect, this will place some form of arbitrary limit on your bandwidth usage. We set limits to both protect you and to provide you with a reliable quality service.

Do you have Front-Page extensions?

Yes we offer FrontPage extensions. If you want to remove and/or add FrontPage extensions to your account, this can be done through your Control Panel.

I want to change my account plan. How do I upgrade / downgrade my account?

To upgrade/downgrade your account, please login into your client account then complete the customer support request form. In the customer support request, please specify what plan you want to change from/to, or else please specify the service you would like changed, and then submit your request.

Do you provide backup processing?

We backup the data on our servers each night. However, even though we backup data, we also strongly recommend that you keep a remote backup of your files and data.

What is Virtual Hosting?

Virtual Hosting is where multiple websites (www.anyname.com) are served from the same physical server. This saves each customer from purchasing their own expensive server, performing a set-up and providing the appropriate environment. This is the most common method of hosting small to medium size sites, with light to moderate traffic.

What domain names do you support?

We support all domain names, which also includes foreign domain names.

Can we add services as we grow and need them?

Options can be added or removed, at any time, to cater to your current needs.